24/7 Global Technical Support for Multi-Vendor Hardware and Software
IBM Multi-vendor Services (MVS) Remote Technical Support (RTS) is IBM Support for non-IBM hardware and software. MVS is a trans-disciplinary team of Level 1 and Level 2 network support specialists. Working closely with our clients and IBM field teams, MVS provides vigorous technical support across the world 24x7x365. We have enabled robust technical support services for a wide spectrum of multi-vendor hardware and software products over the last 2 decades via our Global Support Offerings.
MVS operates with 400+ employees worldwide with the following portfolio: Multi-vendor Services (IMS), Managed Maintenance Services (MMS), and Alliances. Our long list of partners includes Microsoft, Red Hat, SUSE, VMware, HPE, Dell, Fujitsu, Sun/Oracle Servers, NetApp, Lenovo, Perforce (Open-Source Software), Pure Storage, Cisco, Juniper, Riverbed, F5, Palo Alto, Check Point, Fortinet.
High availability and security
Leverage predictive analytics and a dedicated technical account manager to manage and mitigate IT problems before those problems threaten business continuity.
Cost savings
Consolidate support vendors to drive cost savings, free up your IT team for strategic projects and reduce vendor management.
Support simplification
Streamline support with data center support consolidation to reduce time spent managing contracts and vendors. Leverage IT services to let IBM manage your day-to-day data center needs.
Premium Services
A holistic data center support and services strategy includes lifecycle services to “overcome the significant barriers to maintaining and optimizing the complex, multicloud IT infrastructure necessary to support the digital business.
Infrastructure support
Leverage IBM to support your IBM Power®, IBM® Z®, IBM LinuxONE, IBM Storage and multivendor infrastructure.
Project and premium services
Build a customized support strategy with premium services to drive consistency and reduce downtime in your data center.
Support insights
Insights and analytics provide headlights into support gaps, interoperability and security issues, inventory and more.
Contact us
Why risk it alone?
Get started today.
We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.
Your benefits:
- Client-oriented
- Independent
- Competent
- Results-driven
- Problem-solving
- Transparent
What happens next?
1
Schedule a call at your convenience
2
We do a discovery and consulting meeting
3
We prepare a proposal
